Introduction

Welcome to Cosmokicks Outfits (“we”, “our”, “us”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website Cosmokicks.com or make a purchase. Please review this policy carefully.

By using our website, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

Personal Information : Name, email, shipping address, billing address, payment details, etc.

Account Information : Username, password, purchase history.
Automatically Collected Information : IP address, browser type, referring URL, and site usage patterns (via cookies and tracking technologies).
Payment Information : Securely processed through third-party payment gateways.

2. How We Use Your Information 

We use the information we collect for : Processing Orders : Handling payments and fulfilling orders.

Customer Support : Responding to your queries and providing updates on your orders.

Marketing : Sending promotional offers (with your consent).
Site Improvement : Enhancing your shopping experience through analytics.
Security & Fraud Prevention : Protecting against fraud and ensuring site security.

3. Sharing Your Information

We do not sell your personal information. However, we may share data with:
Service Providers : Shipping, payment processors, and other service vendors.
-Legal Obligations : When required by law or necessary for legal proceedings.
-Business Transfers : In case of mergers, acquisitions, or transfers of ownership.

4. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at My Account.

 5. Data Security

We implement security measures to protect your data, but cannot guarantee 100% security of online transmissions.

6. Cookies

We use cookies to improve your browsing experience. You can manage your cookie settings via your browser preferences.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy. Any changes will be posted here with the revised “Last Updated” date.

Return & Refund Policy

Thank you for shopping at Cosmokicks Outfits. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Policy

You have 07 Working days from the date of receipt to return your item. To be eligible for a return, your item must meet the following criteria:

Condition : Item must be unused, in its original packaging, and in the same condition that you received it.
Proof of Purchase : A receipt or proof of purchase is required for all returns And prepare Proper 360 Degree video of the order at the time opening of the package .

Some items are exempt from being returned, including Customize Products, personalized products, or final sale items.

2. How to Initiate a Return

To initiate a return, please contact our customer support at support@cosmokicks.com with your order number and the reason for the return. Once your return is approved, we will provide instructions on how to send the item back.

3. Shipping

Return Shipping : You will be responsible for paying your own return shipping costs unless the item is defective or you received the wrong product.
Shipping Costs : Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 Working days.

5. Exchanges

If you need to exchange an item, please contact us within 07 Working days of receipt. Exchanges are only allowed for defective or damaged items.

6. Non-Returnable Items

Certain items cannot be returned, including:
– Gift cards
– Customize Products
– personalized products
– Final Sales

7. Late or Missing Refunds

If you haven’t received a refund yet:
– Check your bank account or credit card company, as it may take some time before the refund is officially posted.
– If you’ve done all of this and still have not received your refund, please contact us at support@cosmokicks.com.

8. Contact Us
If you have any questions about our return and refund policy, please contact us at:

Email: support@cosmokicks.com
Whatsapp : 8742996988